lionbet777Frequently Asked Questions

During registration, you provide your email address, create a password, and enter your full name and date of birth. We also ask for your phone number so we can send account notifications and support messages. After you complete these fields, we send a verification code to your email—enter it to confirm your address. Your account is then active, but you cannot withdraw funds until you complete KYC verification. This process protects both you and us by confirming your identity before any money moves.

We require two documents: a government-issued ID (passport, national ID card, or driver's license) and a recent selfie taken with your phone camera. Upload clear, well-lit photos of both sides of your ID and a frontal selfie showing your face. Our verification team reviews these within a few hours. If your photos are blurry or cut off, we will ask you to resubmit. Once approved, you can deposit and withdraw. Users in Jakarta, Surabaya, Bandung, and Medan follow the same verification process.

If you notice unusual activity—unfamiliar markets placed, balance changes you did not make, or login attempts from unknown locations—change your password immediately and contact our support team. Do not share your password or two-factor authentication code with anyone. If you cannot access your account, use the password-recovery link on the login page to reset it via email. For urgent security concerns, reach out to support and provide as much detail as you can about the suspicious activity. We take account security seriously and will investigate any breach.

To deposit via local payment, online payment, or e-wallet, go to your account's Deposit page, select your payment method, and enter the amount. You will be redirected to the payment app or a payment gateway where you confirm the transaction. Once approved, the funds appear in your lionbet777 account within seconds. If the payment fails, check that your app is up to date and that you have sufficient balance. You can also deposit via mobile banking, local payment, online payment, or direct bank transfer to e-wallet, mobile banking, local payment, or online payment virtual accounts. Each method has the same verification requirements and settlement timing.

If a deposit or withdrawal does not complete, check your payment app or bank account to see if the money was deducted. If it was, the funds may still be in transit—wait a few minutes and refresh your lionbet777 account page. If the balance does not update, contact our support team with your transaction ID (found in your account history or payment app). For withdrawals, verify that your bank account details are correct and that you have completed KYC verification. Some banks process transfers during business hours only, so weekend or holiday withdrawals may take longer. During Idul Fitri or Idul Adha, processing times may extend.

Demo mode is available for most of our slot games—Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. In demo mode, you play with virtual credits that reset each session; no real money is at stake. Demo mode lets you learn game mechanics and features before you deposit. To access demo mode, select a slot game and look for the "Play for Free" or "Demo" button. Demo play does not count toward any bonus or promotion. Once you are ready to play with real money, switch to the real-money version of the game.

Free bets and free spins are promotional credits that we award to new or returning users. Free bets can be used on sportsbook markets (Liga 1, Piala AFF, Champions League); free spins apply to specific slot games. Both appear in your account under "Promotions" or "Active Offers" once you are eligible. Free bets and spins come with terms—they may expire after a set period, or they may require you to place a certain number of markets before you can withdraw winnings. Read the promotion details carefully to understand the rules. Not all users receive the same offers; eligibility depends on your account history and region.

We offer match winner (home, draw, away), total goals (over/under), both teams to score, Asian handicap, and first/last goalscorer markets on Liga 1, Piala Indonesia, Piala AFF, and international tournaments including Champions League and Premier League. Each market has its own rules for settlement. For example, match winner settles based on the final whistle; if a match is abandoned, we void the market and return stakes. Asian handicap uses half-goal increments to eliminate draws. Read the market rules before you place to understand how your market settles.

Our support team is available during standard business hours to answer account, payment, and game-related questions. Response times vary depending on volume. If live chat is not available, you can submit a support ticket via email and we will respond within a few hours. For urgent issues—such as account lockouts or suspicious activity—mark your ticket as urgent and we will prioritize it. You can also check our FAQ and Legal Notice pages for answers to common questions before contacting support.